We appreciate your interest in our website (www.djerbaplaza.com) and value your trust in us and recognize the significance and obligation to treat your data with care, and to protect it from misuse or abuse.

We want to assure you that your data is safe with us, and explain how we use it to provide you with an even more unique and rewarding experience.

The privacy practices in this statement apply to our services available under the domains and subdomains of www.djerbaplaza.com (the “Site”) owned and operated by Djerba Plaza thalasso & spa/ SOTALO. By visiting this Site, you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, do not use our site.

Your privacy is very important to all of us. We have established this privacy policy to explain how your personal information is protected, collected and used.


When you register for any of our services, you may provide us with:

  • Your personal details such as your address, email address, phone number and date of birth;
  • Your account login details such as your username and chosen password;

When you browse our site we may collect: Your preferences, information about your browsing behavior, Information about how you access our digital services, including operating system, IP address, online identifiers and browser details

When you purchase our products online, we may collect:

    • Passport details and other ID details,
    • Details on passports and other ID details,
    • Honoring our contractual obligations to you.
    • Data on any special requests


  • Information about your purchases, including what you bought, when and where you bought it, how you paid and your credit or other payment information;

When you contact us or we contact you, we may collect :

  • Personal data you provide when you contact us, including by email, postal mail and telephone or on social networks, such as your name, username and contact details;
  • Details of emails and other digital communications we have sent to you that you have opened, including any links you have clicked on;

Personal data you provide about other individuals

    • We use personal data you provide about other individuals, such as people on your reservation;
    • When providing the personal data of other individuals, you should be sure that they consent and that you are authorized to do so. You should also ensure, where appropriate, that they understand how we may use their personal data.

How we use your personal information

In compliance with applicable laws, we reserve the right to collect, use and disclose any relevant part of your personal information in order to:

      • Provide and bill for hotel rooms and other goods and services
      • Provide you with an enhanced or more personalized level of service, including information and services from a third party (such as additional customer services at hotels, transportation options)
      • To fulfill our contractual obligations to you.
      • Conducting market research, customer satisfaction and quality assurance surveys: We may contact you for market research purposes because we like to hear your opinions to help us improve our products and services. You always have the choice to participate in our market research or to continue
      • To ensure the safety and security of our staff, customers and other visitors.
      • Contacting and interacting with you: We are always concerned with providing you with the best possible service as a customer. Thus, if you contact us, for example by e-mail, postal mail, telephone or through social networks, we may use your personal data for any clarification or assistance you request.
      • Conducting marketing communications and sales promotions: From time to time, we may send you relevant offers and news about our products and services in a variety of ways, including by e-mail
      • Personalize your experience: we may use your personal data to better understand your interests, so that we can try to predict which products, services and information would be of most interest to you.


Legal Terms

We reserve the right to disclose any personal information we have about you if we are compelled to do so by court order or if a government agency legally requires us to do so, or if we determine that such action is necessary or desirable to comply with the law or to protect or defend our rights or property under applicable law. We also reserve the right to retain personal information collected and process it to comply with accounting and tax rules and regulations and applicable data retention laws.

Sharing Personal Data with Providers and Partners

In order to provide you with the products or services you request, we may share your personal data with providers of your travel arrangements, including airlines, hotels and transportation companies.

When we share personal data with other organizations, we require them to keep the data secure and not to use it for their own commercial purposes.

Protecting Your Personal Data

We know the importance of protecting and managing your personal data. We take appropriate security measures to help protect your personal data from accidental loss and unauthorized access, use, alteration and disclosure.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password to access certain services, you are responsible for keeping that password confidential.

The personal data we collect from you may be transferred to and stored at a location outside the European Economic Area (EEA). It may also be processed by organisations outside the EEA that work for us or one of our contractors. We put in place appropriate safeguards to ensure that your personal data is adequately protected and processed in accordance with this notice. These safeguards include, but are not limited to, appropriate contractual clauses, such as the standard contractual clause approved by the European Commission, and appropriate security measures.

Information about your usage

When you visit our website, we collect information about how you use this website. This information may include, for example, the IP address automatically assigned to your computer each time you browse the Internet, the date and time of your visit, the pages you view and the amount of time spent on each page, the type of Internet browser you use, the operating system of your device, and the URLs of other websites you visited before and after our website.

Social Media

Our website may also contain plugins and other features that integrate third-party social media platforms on our websites. You will have the option to manually enable these. If you do so, the third parties that manage these platforms will be able to identify you, they will be able to determine how you use this website, and they will be able to associate and store this information with your social media profile. We encourage you to review the data protection policies of these social media platforms to understand how your personal data will be used.

About Cookies and Similar Technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop, laptop or mobile device. They help us provide important features and functionality on our websites and mobile apps, and we use them to enhance your customer experience. Please see our individual cookie notice.

Links to other sites

This website contains links to other sites that are not owned or controlled by Djerba Plaza. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal information. This privacy policy applies solely to information collected by this Djerba Plaza


If you enter personal data such as your name, address, or credit card number, this information will be transferred encrypted. Once your data reaches Djerba Plaza, it will be stored on a secure server. This prevents unauthorized access to the data. Our security procedures are continuously improved in accordance with current technological developments.

We reserve the right to work with providers who operate servers.


The services we sell on our website cannot be purchased by children, and we do not solicit children or collect personal information about them.

Targeted Advertising

Where permitted by law, we reserve the right to work with other companies to bring you advertisements that we believe you may find relevant and useful. This may include advertisements displayed on our own websites or applications or advertisements originating with us and displayed on other companies’ websites. The advertisements you see may be based on information collected by us or by third parties and/or may be based on your activities on our website or on third party websites.

Requesting access to personal information / Questions or complaints

You have the right to request a copy of the personal data we hold about you, although you should be able to access personal data associated with your account or booking online. You may write to us to request a copy of other personal data we hold about you.

Access to your data, where we are able to provide it, is free of charge.

We want to ensure that the personal data we hold about you is accurate and up-to-date. If any of the information we hold is not correct, please let us know.

You may also request to correct or delete your personal data, object to its processing and, where technically possible, request that the personal data provided be transferred to another organisation.

We will update or delete your data unless we are required to retain it for legitimate business or legal purposes.

You may also contact us if you have a complaint about how we collect, store or use your personal data.

If you have any questions about this Statement or about our processing of your data, if you have any concerns or complaints regarding the application of this Statement, or if you would like to submit a request to review or delete the personal information we maintain about you, please contact us at [email protected]

We may change our privacy practices at any time. We will notify you of any major changes to our privacy policy as required by law. We will also post an updated version on our website. Please check back periodically for updates to our site.