Sanitary Protocol

Your Stay In Tranquility

Our health safety & hygiene department continues to work with health professionals and relevant local authorities to update the most effective practices available to ensure a safe stay for our guests upon arrival at the hotel. These measures will be adapted as and when the health situation evolves and the recommendations of the competent authorities. 

Your health and safety
is our priority


The protocols put in place break down the new measures down to the smallest detail, covering for example the verification of the temperature of customers on arrival, the gradual implementation of a contactless recording, the installation of security screens. Areception desks, respect for safety distances and the use of personal protective equipment (PPE) among employees. 

Mask, social Distancing, and hydroalcoholic solution

For your safety, wearing a mask is compulsory in all areas of the establishment. The mask can be removed when tasting meals or consuming drinks. They are also mandatory in the pool areas, except when you are in the pool. Our guests are encouraged to practice physical distancing by maintaining a distance of at least 1.5 m. The common areas, lounges, restaurants, bars are arranged to ensure an appropriate distance. Disinfectant dispensers will be placed at key entrances and contact areas. 

Resort Facilities

The frequency of cleaning and disinfection has been increased in all public spaces. High-traffic areas will be clearly marked to indicate the physical distance to be respected. In restaurants and bars The capacity of restaurants and bars will be reduced to respect the minimum distance required. The catering service will be adapted to the new service protocol. At the pool & beach The sun loungers and parasols at the pool and the beach will be configured to ensure a distance of at least 2 meters between our guests and the frequency of cleaning the pool will be increased. 

Rooms & Suites

State-of-the-art cleaning and disinfection protocols are used to clean the chambers. All non-essential items will be removed. Bedding and linen for our guests will be changed on request and washed at high temperature and in accordance with the protocol in force. The frequency of cleaning and replacing the air filter and cleaning the HVAC system in all rooms has been increased and the exchange of fresh air will be maximized. 

Entertainment, Activities and Well-Being

A program of sports activities and entertainment is developed to enhance the stay of our guests.The fitness room is redesigned according to the new guidelines.The mini Club program will also be adapted to new health and safety prevention standards. 

For Thalasso & Spa, the sanitary protocol is strictly applied. The offer of care and services is adapted and organized according to new hygiene measures. 

The information displayed on this page reflects the current situation at the last update and continues to evolve. Some of our services and facilities are subject to change due to social distancing guidelines and health and safety procedures. For the latest information on the property and the expected availability of facilities for future stays, please contact the hotel directly. While this new experience may seem different, we will continue to provide the same intuitive and personalized service that we are known for.